Built for people who care about what actually works.

CSR Lab helps creative and marketing teams turn audience insight into strategic clarity, so the work hits with meaning, not guesswork

About

Too often, marketing and creative strategies are built on assumptions about audiences, behavior, and what will land. We help creative and marketing teams replace those assumptions with insight, not just for insight’s sake, but because that’s where clarity, traction, and confidence come from.

We use qualitative research to uncover the signals behind decisions; what people notice, trust, act on, and why. Then we help translate those signals into messaging, creative direction, and strategic choices that actually move people.

Some might call it “behavioral insight”. We think of it as listening closely enough to know what matters. Good strategy is built by listening better and by decoding the moments where emotion, belief, and behavior meet. Research is not the product, it is the mechanism. The product is confidence and the result is direction.

Our work draws from behavioral insight and audience psychology, but we apply it in service of clarity, strategy, and traction.

We have helped brands reposition, launch, and sharpen strategy using this approach, from performance apparel to workforce recruitment. The common thread is not the category, it is the psychology underneath the decision.

→ Workforce Insight and Recruitment Strategy
→ The Perception Gap in Performance Apparel
→ See all work

If you are making decisions that affect creative, campaigns, or go-to-market direction—and you want more than just instinct or inference—we would love to talk.

Turn noise into clarity.

Let's talk.

© 2025 creative strategy & research lab

Turn noise into clarity.

Let's talk.

© 2025 creative strategy & research lab

Turn noise into clarity.

Let's talk.

© 2025 creative strategy & research lab